Competitive pricing
Member rates are set below our standard schedule and held for the full term, so your annual IT budget stops moving mid-year.
Corporate membership. One agreement, everything covered.
Stop raising a purchase order every time a printer jams. A Tritech corporate agreement fixes your pricing, guarantees a one hour response and puts a named engineering team behind every system on your floor.
The corporate agreement
A written commitment, not a price list.
Our corporate agreement is a signed annual document between your organisation and Tritech Computers & Engineers. It records exactly what we support, how fast we respond, what it costs and who you call.
It replaces the vendor scramble — one company covering hardware, software, networking, printing, CCTV, access control, fire alarm, PABX and maintenance, invoiced together and reviewed with you once a year.
- Fixed, competitive pricing for the full agreement term
- One hour support response during business hours
- Free diagnosis on every reported fault — no call-out charge
- Named engineers who already know your site
- Priority allocation of spare parts from our stock
- Quarterly service reporting and an annual review
Inside the document
What we put in writing
Response time
1 business hour
Covered systems
Listed by asset
Preventive visits
Scheduled dates
Escalation path
Named contacts
Pricing schedule
Fixed for the term
0%
Print cost saving with PolyToner
Member benefits
Six reasons organisations sign.
Every benefit below is included in the standard corporate agreement — none of them are chargeable extras.
One hour support
Report a fault and a qualified engineer responds within one business hour — by phone, remotely or on site, whichever resolves it fastest.
Free diagnosis
We inspect, test and report on any covered fault at no charge. You approve the repair cost only after you know what is actually wrong.
One stop supply
Hardware, accessories, software, toner, networking, security systems and telephony from a single supplier under a single agreement.
PolyToner savings
Our Let's Go Green refill and remanufactured cartridge programme cuts printing cost by up to 70% at OEM-equivalent quality.
Named engineers
The same people return to your site. They know your rack, your cabling runs and your printer fleet — so nothing is diagnosed twice.
How pricing works
Quoted after a survey, never guessed.
We do not publish a fixed fee, because a three-desk office and a twelve-branch bank are not the same job. Every agreement is priced from a free site survey against three variables: number of sites, number of covered devices and systems, and the response time you need.
Essential Care
Single-office businesses that need reliable cover without a full estate contract.
Quoted per year, after free survey
- Up to 25 covered devices
- One hour response, business hours
- Free diagnosis on covered faults
- Member pricing on supply
- Two preventive maintenance visits
- Email and phone support
Corporate Agreement
Multi-department organisations running IT, security and telephony together.
Quoted per year, after free survey
- Unlimited covered devices per listed site
- One hour response with same-day site visit
- Free diagnosis and priority spare parts
- Fixed member pricing across all categories
- Quarterly preventive maintenance
- PolyToner programme included
- Named engineer and escalation contact
Enterprise Partnership
Banks, hospitals and government bodies operating multiple branches or campuses.
Quoted per year, after free survey
- All sites and branches under one contract
- Priority one hour response, extended hours
- On-site engineer scheduling by branch
- Held spare stock for critical assets
- Monthly preventive maintenance
- Consolidated reporting and asset register
- Annual technology review with management
| What's included | Essential Care | Corporate Agreement | Enterprise Partnership |
|---|---|---|---|
| One hour support response | |||
| Free diagnosis | |||
| Fixed member pricing | |||
| Preventive maintenance visits | 2 per year | Quarterly | Monthly |
| Priority spare parts allocation | — | ||
| PolyToner programme | Optional | ||
| Named engineer & escalation contact | — | ||
| Held spare stock for critical assets | — | — | |
| Consolidated multi-site reporting | — | Quarterly | Monthly |
Every level includes the free site survey, the written proposal and the annual review at no cost.
Member support
What happens when you call.
Four steps, the same every time, whether the fault is a dead workstation or a branch that has lost its network.
01
Log the fault
Call +88-02-48311705 or email info@tritechce.com. Members are identified by agreement number and routed straight to an engineer.
02
Response within an hour
An engineer contacts you inside one business hour, confirms the symptom and starts remote diagnosis where the system allows it.
03
Free diagnosis on site
If it cannot be fixed remotely we attend, diagnose at no charge and tell you the cause, the fix and the cost before any work starts.
04
Repair and report
We repair or replace from priority stock, restore service and log the job in the report you receive at every review cycle.
Direct support line
+88-02-48311705 · +8801711821258
Business hours
Saturday – Thursday, 9:00 AM – 6:00 PM
Written record
Every job logged, reported and reviewed annually
Questions
Frequently asked.
It is a written annual agreement between your organisation and Tritech Computers & Engineers. It lists the sites and systems we cover, fixes your pricing for the term, guarantees a one hour support response, includes free diagnosis on covered faults and names the engineers and escalation contacts responsible for your account.
Pricing is quoted after a free site survey and depends on three things: how many sites you operate, how many devices and systems are covered, and how fast you need us to respond. There is no charge for the survey or the written proposal, and no obligation to proceed after receiving it.
It means a qualified engineer responds to your call within one business hour and begins diagnosis — by phone or remotely where the system allows it. For sites inside Dhaka an on-site visit normally follows the same day when the fault cannot be resolved remotely. Enterprise Partnership members receive priority scheduling.
Everything we supply and install: desktops, laptops, servers and accessories; software; structured cabling, switching, routing and Wi-Fi; printers, copiers and toner; CCTV and IP CCTV; access control and time attendance; fire alarm systems; GPS tracking; PABX, IP phones and intercom. Equipment supplied by another vendor can be added after inspection.
Organisations moving from original cartridges to our Let's Go Green refill and remanufactured cartridge programme typically reduce printing cost by up to 70%, at OEM-equivalent print quality. The saving is largest on high-volume mono laser fleets — the kind found in banks, hospitals and insurance offices.
Yes. Our head office is at Naya Paltan, Dhaka, and we regularly supply, install and maintain systems at branch locations across Bangladesh. Response times for sites outside Dhaka are agreed individually and written into the agreement so there is no ambiguity later.
Agreements run for twelve months and are reviewed with you before renewal. If your estate grows — a new branch, a new server room, a security system added — the agreement can be upgraded mid-term and the pricing adjusted from the date of change rather than renegotiated from scratch.
Call +88-02-48311705 or send your requirement to info@tritechce.com. We book a free survey at your convenience, walk your site, and return a written proposal with the covered asset list, response commitments and pricing. Most agreements are signed within a week of the survey.